Returns

Shop without worries: you have 30 days to change your mind! This period starts from the day you received your full order.
Please note that, in order to receive a refund, the products must be returned in perfect condition. Specifically, the products must not have been used, worn, washed or damaged; the identification tag must still be attached to the products with the single-use seal, as must the various composition and care labels.
Personalised items cannot be returned.

- Return with courier - always free of charge
- Return at a Pickup Point location - always free of charge
- Return in store - always free of charge
Remember that you have 30 days to return your order, starting from the day of delivery.

  • 1. You can check your order status at any time by going to the “ORDERS” section after logging in to your “Account.” If, on the other hand, you placed your order as a guest, go to the area reserved for unregistered users and request a return directly from here https://www.despar.live/en/it/tracking/.
  • 2. Click the “MAKE A RETURN” button in your order details, and select the items you want to return, the quantity, and the reason. From the return options provided, select “Return via Courier.”
  • 3. After selecting the items you want to return, you'll need to provide the pickup address and a convenient date for the courier to pick them up.
  • 4. After you request a return via courier, you can download the prepaid return label and print it. Please note that only one prepaid return label is available per order, so if your order was delivered in multiple shipments, you’ll need to place all the items in a single box and return them all at once.
  • 5. After initiating the online return process, pack the items—preferably using the original shipping packaging—and attach the return label to the outside of the package. Once we receive the package, we will verify that the return request was submitted correctly through the despar.live portal within 30 business days of delivery and that the returned items match the description provided in the request. If the verification is successful, we will issue a refund using the same payment method you used for the purchase.
    • Please note: You may make only one return via courier per order. If you need to make additional returns for the same order, you can visit one of our stores authorized to accept returns (https://www.despar.live/it/it/stores/in-questo-negozio/ritiro-e-resi-acquisti-online)

  • 1. You can check your order status at any time by going to the “ORDERS” section after logging in to your “Account.” If, on the other hand, you placed your order as a guest, go to the area reserved for unregistered users and request a return directly from here https://www.despar.live/en/it/tracking/.
  • 2. Click the “MAKE A RETURN” button on your order details page and select the items you want to return, the quantity, and the reason. From the return options provided, select “Return in-store.”
  • 3. Following your request to return an item in-store, you will be shown a list of stores that accept returns.

    • After initiating the return process online:
  • 1. Go to an OVS-branded store with the items you wish to return and provide your order number.
    2. The store will verify that the products you intend to return are in good condition. They will also verify the amount you actually paid, net of any discounts and promotions applied to the order. If these checks are successful, we will refund the amount using the same payment method you used.

    • 1. If you placed an order on despar.live with delivery to a pickup location, you can check the status of your order at any time by going to the “ORDERS” section after logging in to your “Account.” If, on the other hand, you placed your order as a guest, access the area reserved for unregistered users and request a return directly from here.
    2. Click the “MAKE A RETURN” button within your order details and select the items to return, the quantity, and the reason. From the return options provided, select “Return to a Pickup Point.”
    3. After requesting a return to a Pickup Point, you can download and print the return label. Please note that only one return label per order is available; therefore, if your order was delivered in multiple shipments, you must place all items in a single box and return them in one shipment.

    After initiating the process online, pack the items—preferably using the original shipping packaging—and attach the return label to the outside of the package. You can then complete the return by taking the package to the InPost locker or pickup location nearest you—no reservation required.
    The complete list of pickup locations is available here: https://inpost.it/trova-un-locker.
    Please note: You can make only one return per order via a pickup location. If you need to make additional returns for the same order, you can visit one of our stores authorized to accept returns (https://www.despar.live/it/it/stores/in-questo-negozio/ritiro-e-resi-acquisti-online)

    You can download the return label after you've started the online return process and selected your preferred return method: Return via Courier or Return at a Pickup Location.

    You can return items at any participating OVS store; simply provide your order number at the register and return the items.

    If, after initiating the return process with a courier or at a drop-off location, you are unable to download the return label, please contact our Customer Service team using the form here https://www.despar.live/en/it/contact-us/.

    No, it is not possible to exchange a product purchased on the despar.live website. However, you can return your purchase by activating the return procedure and receive a refund of the payment made for the purchase, with no additional cost.